Banco Familiar S.A.E.C.A. in Ciudad del Este

🕗 opening times

comments 5

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  Osvaldo Nuñez fernandez

  :: 08 August 2023 09:49:40

  The best bank in Paraguay

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  Juan Escobar

  :: 28 October 2022 13:25:19

  Terrible customer service, I've been a customer for 2 years. And a lot of advertising on all SOCIAL NETWORKS, then they put a thousand inconsistent obstacles with cards and credits, a 6 MONTHS wait for an application to use tools that promote with so many euphemisms, etc.

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  Gustavo Martinez

  :: 03 September 2021 08:12:50

  Terrible customer service especially to older adults. I tell anyone who is interested or perhaps this claim reached the directory or commercial department of this bank: Today, Monday, July 26, 2021, my mother attended the supply market branch in Ciudad del Este because she wanted to activate her pin to use the bank's app, she had already downloaded the app, she just needed to validate it with the bank, (This service is activated by signing some documents and thus starting the process to have a web bank) The point is that she was attended to by a customer service assistant in a bad way, according to her she was indisposed all the time, at the moment she asked how she could activate the system, she simply told her that she had to access the internet and activate there, but in the case of someone who was starting out in this method, you can imagine the confusion it caused in my mother who did not receive instructions from this eprdona on how to proceed, she just wanted to be advised and activate her pin Anyway... the assistant at all times put up obstacles instead of solving them, at that time my mother did not have internet on her line, the assistant sent her to load the telephone line to buy the pack but my mother did not know how to buy the pack , asked again for guidance in the process and even so this person did not help her, so by not doing it or following the steps, the process was finished, then my mother insisted and asked her to use the WiFi available at the bank, even so the assistant he reluctantly told him "we don't have WiFi here", is it possible "family bank" doesn't have WiFi? My mother is already 64 years old, she wants to delve into the use of technology, we help her, but in this case she wanted to manage it herself, we think that the customer service department of this bank would have empathy towards its customers in this way. age and would help in their process, I imagine that anyone would do it even if they did not belong to this financial institution. Today when I sat down with her, she told me what had happened and told me that the lady gave her a piece of paper that would solve the problem. Thinking that it was a management document, I asked her to guide her and do the work of this person the job of giving good service to adults in this former prestigious bank.

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  Angelito Paraguay

  :: 11 April 2018 13:18:51

  Can you send me a wasat number for a consultation at the branch of avenida bernardino caballero

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  Juan Deleon

  :: 28 January 2016 15:30:22

  hello everyone, what is the bic swift code of the hernandarias family bank if someone can help me